Job title: ERP Support Specialist
Job type: Permanent
Emp type: Full-time
Industry: Manufacturing and Production
Expertise: IT & Telecoms
Salary type: Annual
Salary: negotiable
Location: City of Johannesburg Metropolitan Municipality, South Africa
Job published: 30-06-2020
Job ID: 32521
Contact name: Megan Heppell
Phone number: 087 898 9448 or 44 121 285 3888
Contact email:

Job Description

My client, a leading supplier of gases in south Africa, is looking for an ERP Support Specialist to join their team. You will be required to document all work for future improvements and provide on-going support of existing Microsoft Dynamics NAVISION software as well as test solutions to ensure they meet desired business needs.



  • Provide Technical Support
    • Debug errors efficiently and effectively and provide a solution
    • Configure, develop and deliver MS Dynamics NAVision software and components in all functional areas, create new and modify existing customisations and integrations
  • Perform Data Conversions
    • Address system problems and craft resolutions
    • Act as the Technical liaison to business groups for application support
    • Communicate and interpret key user business processes and requirements
  • Support Project Management
    • Support and drive process change and communication in line with best practices
    • Assist with functional specifications of customisations and integrations required for NAVision implementations
    • Work with the Project Managers, Business Analyst and Consultants to understand the business / application requirements of the assigned task and take responsibility for delivering development tasks within agreed budgets and timelines
    • Creation of technical documentation for all customisations and integrations
  • Develop and coordinate training
    • Coordinate and contribute to end-user training including development of system documentation and training materials
    • Provide pre-go-live and post-go-live end user support
    • Serve as the lead NAVision technical expert on the development team and take responsibility for the customised unit programming and overall system functionality



  • Degree in IT / Information Systems
  • Microsoft Dynamics NAV 2016 certification
  • Professional certification and accreditation strongly recommended
  • 3 years ERP programming experience and hands on work with full life cycle implementations
  • Excellent organisational skills with the ability to balance multiple demands
  • Proven ability to write effective system and process documentation
    • Including business and system requirements, process diagrams, and data flow charts
  • Able to document code customisations and integrations
  • Able to thrive in a collaborative atmosphere
  • Effective time management skills